Question 1

What is ScoreRoute?

Accepted Answer

ScoreRoute is an AI-powered preparation tool for the TEF Canada and TCF Canada French exams. You practise writing, speaking, reading and listening exercises, and an AI examiner returns an estimated CLB level with detailed, actionable feedback in seconds.

Question 2

Is my ScoreRoute score an official result?

Accepted Answer

No. ScoreRoute provides informed practice estimates based on public scoring frameworks. Official results are issued only by authorized test centres. Full details are in our Trust Center.

Question 3

Which exams does ScoreRoute support?

Accepted Answer

TEF Canada and TCF Canada today, with all four modules: written expression, oral expression, reading comprehension and listening comprehension.

Question 4

What's included in the free plan?

Accepted Answer

The free plan currently includes 3 AI-scored submissions per month across all modules, plus progress tracking. The Pro plan ($19/month) unlocks unlimited submissions and advanced progress tracking.

Question 5

How accurate are the AI estimates?

Accepted Answer

Estimates are calibrated against public CLB descriptors. A single estimate can differ from an official result, so treat your trend across several attempts as the meaningful signal. See our Methodology page for the full picture.

Question 6

Can I practise all four modules?

Accepted Answer

Yes — written expression, oral expression, reading comprehension and listening comprehension each have a dedicated practice space in your dashboard.

Question 7

Does ScoreRoute work on my phone?

Accepted Answer

Yes. ScoreRoute is a responsive web app — it works in any modern browser on desktop, tablet or phone, with no installation needed.

Question 8

How do I cancel my Pro subscription?

Accepted Answer

The monthly plan ($19/month) is a recurring subscription — cancel anytime from your Settings page or Stripe portal and you won't be charged again. The 3-month plan ($39) is a one-time payment with no auto-renewal; access lasts 90 days then reverts to free automatically.

Question 9

How do I delete my account and data?

Accepted Answer

Send us a message via the contact form and we'll delete your account and associated personal data. See the Privacy Policy for details on what we store.

Question 10

Is my data shared or sold?

Accepted Answer

We never sell your data. Submissions are processed by our AI provider solely to generate your feedback, and payments are handled by Stripe. The Privacy Policy lists every processor we use.

Question 11

Is the app available in English and French?

Accepted Answer

Yes — use the FR/EN toggle in the header at any time. Exercise content is in French (it's a French exam!), while the interface and feedback are available in both languages.

Question 12

I found a bug — what should I include in my report?

Accepted Answer

The page you were on, what you clicked, what you expected, and what happened instead. A screenshot helps too. Use the bug report form and we'll take it from there.

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Contact us

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